Lead Designer (P70)

Atlassian Pty. Ltd., Sydney, NSW, AUS

May 2016–present

Currently, I look after end-to-end journeys and design strategy for Atlassian's DevOps suite of cloud products. These include Jira Software, Bitbucket, Statuspage, and Compass. I work with UI/UX designers, researchers, product managers, marketers, developers, and support staff to ensure Atlassian makes good on our market promises throughout the entire customer lifecycle. I support and grow Atlassian through mentorship and design operations. I conduct user research and customer interviews to keep from working off my assumptions. I measure the impact of our design teams’ experiments, concepts, features, and implementation, including terminology and documentation. I hope to prove that good design brings in more customers and keeps them happy.

I’ve worked for Atlassian for a long time. Here’s a bit of a history of my contributions and responsibilities:

In 2022, Atlassian promoted me to Lead Designer (P70), the first designer with a content background to achieve this distinction at Atlassian. I joined a handful of designers who shape the trajectory and vision of Atlassian’s product landscape. The line between content and product design has blurred significantly in my role as a P70. I now lead design initiatives that span both disciplines and execute in both crafts with relative ease.

Documentation Specialist

Opera Software ASA, Oslo, NOR

Feb. 2013–May 2016

I was part of the language services and documentation team at a software company that makes web browsers and apps, among other things. I was tasked with crafting, proofreading, and editing text for various external and internal customers including help files, FAQs, customer communications, tutorial and training materials, and technical documentation such as changelogs and version histories. I helped with user-interface strings (all those little menus, buttons, warnings and dialogs in the browser) and assisted the marketing department as a copywriter for advertisements and product sheets.

Technical Editor/ Writer I

Raytheon Ktech, Albuquerque, NM, USA

May 2011–Jan. 2013

I administered a corporate requirements database [for how to legally distribute work in the nuclear weapons complex. Yikes!], troubleshot complex collaborative websites, wrote and edited all sorts of documents, produced online content for various engineering customers, designed and developed organizational and process graphics, proofread and adapted technical manuals for national laboratories, consulted and assessed requirements system architecture, and worked with environmental safety and health. Fun fact: Did you know that the word 'Caution' implies that you could be injured, and the word 'Warning' implies that you could die?